Frequently Asked Questions | FAQs - Custom Printing Co. ·

Author: Justin

May. 13, 2024

Frequently Asked Questions | FAQs - Custom Printing Co. ·

Frequently Asked Questions

Custom Quotes Questions

Printing Questions

Files Question

Security & Privacy Questions

Site-Related Questions

Custom Quote Questions

This depends on the complexity of your quote request. The vast majority of our estimates are done within 24 hours.

Please visit our website for more information on this topic.

Estimates expire after 30 days. The estimate will be available on our website for that period of time and it will be removed after it expires. After that period we'll have to re-do the estimate.

Once your estimate is complete, you will receive a link to the web page with your estimate. After you have finished reviewing the estimate, please add it to your shopping cart, upload your files and proceed to checkout.

Please select "Quotes" from "My Account" menu to check the status of your quote request.

Yes, you can. However, we will respond much faster if you fill out the custom quote form. This form contains all the information we need to complete the estimate. If you send us an email, there is a chance that you might forget a piece of information that is necessary to complete the estimate.

Printing Questions

Offset printing is a technique where the inked image is transferred (or "offset") from a plate to a rubber blanket, and then to the printing surface. When used in combination with the lithographic process (which is based on the repulsion of oil and water), the offset technique employs a flat (planographic) image carrier on which the image to be printed obtains ink from ink rollers, while the non-printing area attracts a film of water, keeping the non-printing area ink-free.

Consistent high-quality images. Offset printing produces sharper and cleaner images and type than digital printing.
The print quality is generally better then in digital printing.
Works on a wide range of printing surfaces, including paper, wood, cloth, metal, leather, rough paper and plastic.
Cheaper for high volume printing. The overall price per printed piece drops.
Wide color gamut. Offset printing can accurately reproduce colors from the Pantone Matching System, while digital methods only simulate Pantone color using four-color printing.

Digital printing is a method of printing in which the data and images are printed directly from the computer onto paper.

Cheaper low volume printing. While the unit cost of each piece may be higher than with offset printing, when setup costs are included digital printing provides lower per unit costs for small print runs.
Faster turnaround time.
Variable data printing.
Better for the environment. Digital printing uses dry ink or toner, which doesn't emit any VOCs in printing. Also, this printing method produces much less paper waste then offset, because the set-up time is shorter.
More accurate proofing.

The quality difference can vary from almost negligible to significant. Most photographs and text will reproduce well on our high-end digital press. However, if a job has large solid areas of color, offset printing will achieve much better print quality. Although we print on the best digital presses available on the market, we cannot guarantee offset-quality printing on all short run jobs.

Offset presses print great on any type of paper.

We recommend ChorusArt and Astrolite 100PC.

Digital printing is more eco-friendly because it uses dry ink or toner, which doesn't emit any VOCs. Also, this printing method produces much less paper waste then offset, because the set-up time is shorter.

We recommend that you use offset printing if:

Quality is your main concern.
You require high-volume printing (e.g., more then 250 business cards and 1000 brochures).
You want to print on paper thicker then 14 pt.
The size of the finished product is larger then 12"x18"

We recommend that you use digital printing if:

You need a short turnaround time (shorter then 5 business days).
You require low-volume printing (e.g., less then 250 business cards and 1000 brochures).
You need variable data printing.

Yes, if you order one. We can provide you with a soft proof or hard proof for color critical jobs. The soft proof will be sent via email. For color critical orders, we recommend requesting a hard proof, which is shipped to you via overnight mail.

Yes, we can, however, in order to reduce wash ups and VOCs, we prefer printing with process inks.

Files Questions

We need a 1-up, press-ready PDF file with crop marks and bleed. Please see the "Preparing PDF Files" section of this web page for information about creating press-ready PDFs.

Crop marks are printed or drawn lines indicating where the paper should be cut to produce the correct page size.

No. Any desktop publishing software can create crop marks automatically when you export your file into a PDF. In this case, you have to make sure that the trim size is the same as your document size. For example, if the final trimmed size of your business card is 3.5" x 2" then your document size must be the same.

No. All files are imposed automatically by our workflow. If you submit the imposed file yourself, chances are that we will have to break it apart and re-impose it.

If any element on your document layout makes contact with the document border you will have to use bleed. The trick is to place the element so that it goes over the border where the document will be cropped after printing.

The term bleed is used for all objects overlapping the border of your document.

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No. Conversion from RGB to CMYK is done automatically on our workflow.

We recommend that all images be saved at 300 dpi.

Security & Privacy Questions

No. For your security, we don't keep any credit card information on file.

Yes. Our secure checkout system uses the latest secure server technology. Your order is submitted and retrieved with a secure connection to our server and remains secure at all times.

Absolutely not. We keep all customer information internal. Occasionally, you may receive offers and announcements from Custom Printing Co. via e-mail. You may unsubscribe from these messages at any time.

Site-Related Questions

Our site should work with all browsers, however, we recommend the latest version of Microsoft Edge, or Google Chrome for Windows and Firefox for Mac.

Solved: Custom Print Service Failing - Page 2

Hi @LeviRoberts, I am in the same boat as you with your second error.

The behaviour is described in this article here - Print maps that contain secured services

Essentially because your GIS Server has a self signed certificate (which you correctly noted is the standard practice), the print service is unable to use the Portal referrers token to access the secured services.

There are two workarounds, Short Term Tokens and Embedding credentials into a service:

Short Term Tokens:

- if your services have short term tokens enabled (which is default and recommended) then if you start your session by going directly to your web app, then you will be prompted to sign in to the web app. This will generate a token that is stored in the web map, which is then passed to the Print Service which can then successfully access your secure services. You should be able to replicate this easily - copy the URL of your web app, open an incognito/private browser window and paste your web app URL. Sign in to your portal account, and then you should be able to print any of your secured services.

This is obviously an annoying workaround.

Embedding credentials into a service:

- You can create a python script that uses the Convert Web Map To ArcGIS Project function, and embed credentials to your site into this script with the ImportCredentials function.

There are examples of how to use this in ConvertWebMapToArcGISProject example 8.

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This is where I am stuck, because I cannot get the script to work. We have no registered folders for our server so rely on copying the templates, but every way I try to use this function as per the example, I just get errors and fail the script.

Would love to know if anyone else has used this script and if they have the same errors, or are successful.

Now this is where

The company is the world’s best Custom Printing Solutions supplier. We are your one-stop shop for all needs. Our staff are highly-specialized and will help you find the product you need.

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