Welcome to BALL Watch - FAQ

My BALL Watch seems to be in need of repair / maintenance. Where may I take it and to whom ?

BALL Watch is represented by authorized dealers and service centres in several areas around the world, as listed in the RETAILERS section of our website. You can take your watch to one of these places, or send it, safely wrapped in a parcel, with your warranty card (or a copy).

If you live in a country where there is no BALL authorized person, you can contact our Aftersales Service in the head office ().

I have a problem on my BALL Watch. Can you estimate the service ?

We only issue service estimate after a diagnosis. This means we need to first observe your timepiece before any aftersales decision or invoice can be communicated. Before you entrust your watch to our service centres or workshops, please check that you have carefully read all the given instructions (initial manual winding, time setting, etc.)

Why does the service of my BALL Watch take so long to be achieved ?

A mechanical watch service is defined by the model of the watch, the diagnosis of its defect(s), your initial request, and the availability of components. These factors lead to different delivery time frames which may vary between an average of 3 weeks and 3 months. As our products are manufactured, our services are also subject to human contingencies that we endeavour to always lighten. While you wait for the return of your watch, we remain at your full disposal to inform you.

My leather strap is damaged. What should I do ?

Our straps are made of finest calf, crocodile or alligator leather and are protected against humidity. To prolong the life of your leather strap, we recommend to avoid contact with water and dampness to prevent discoloration and deformation. Should the strap be immersed in salt water, we suggest that you rinse it with fresh water to prevent further damage. We also advise to avoid contact with greasy substances and cosmetic products, as leather is permeable.

If your leather strap needs to be replaced, you can contact your nearest authorized dealer to purchase a new one (or another model of fitting band) and get it fixed on your BALL Watch. Please note that the item will come without buckle if you do not specify your order.

BALL Watch Company&#;s warranty does not cover straps, bracelets, buckles and clasps.

What is a Service Warranty ?

If your BALL Watch has been serviced by an authorized service centre, you automatically get an additional 1 year warranty on the achieved service. This means that from the date of repair and for one year, the work of our watchmakers assures, as per our aftersales conditions, that the repaired defect will not happen again.

What are your recommendations for taking care of my BALL Watch ?

You can find all the required information for the maintenance of your watch in our online User Manual.

My User Manual CD does not work / I did not receive the User Manual.

You can find the latest updated version or our User Manual in the CUSTOMER SERVICE section of our website. But if you prefer to read our instructions on a paper version, we would be glad to send you a copy. Do not hesitate to contact us at .

I have lost my watch&#;s Warranty Card. Can I obtain a duplicate ?

BALL Watch only provides one Warranty Card for each watch sold. It is not possible to provide a duplicate of this document, as the warranty must be completed (with the model reference, serial number and date of purchase) as well as signed/stamped by the authorized dealer at the day of purchase.

Online registration cannot be a proof of warranty.

In order to avoid any issues, we recommend you make paper or digital copies of the warranty.

My BALL Watch is 30 m /100 ft water resistant. What am I allowed to do with it ?

The water resistance of BALL watches ranges from 30m/100ft to 3,000m/9,850ft, depending on the model chosen. This asset of a timepiece will be impaired if the crown is not properly screwed-in. The water resistance criteria of the watch industry are unanimously classified as follows:



When shall I have my watch serviced and the water resistance tested ?

We recommend that you have your timepiece checked at a BALL authorized after-sales service center every three to five years, whenever the timepiece&#;s case has been open or as soon as you notice something wrong.

Which model of automatic winder should I use and how should I ?

There are many different kinds of watch winders on the market, and the choice is up to you.

Thus we cannot advise a setting and parameters in particular.

However, we suggest to use your device on slow speed, 12 hours by night (alternating with a resting time of 12 hours, at best). As the winding will not work on a stopped watch, only set a manually winded watch (at least 25 times) on the device. Then you shall set the winder clockwise.

Can you please give me the date of production of my BALL Watch ?

The only important date for your BALL Watch is the purchase date as indicated by the authorized dealer on the warranty card. We will be glad to give you the history of each model launch but we do not communicate on specific timepiece production date.

 

If you want to learn more, please visit our website AMODINO.

If you want to learn more, please visit our website Waterproof Crocodile Model for Sale.

Want more information on Animatronic Dragons for Exhibition? Feel free to contact us.